FAQ | Shipping, Payments & Exchanges

What payment methods are available?

You can pay for your order using the payment methods available at checkout.

For purchases made in Argentina, we offer Pago Nube and Mercado Pago. For international purchases, available payment methods may vary depending on the country and will be shown during checkout.

Do you ship internationally?

Yes. We ship within Argentina and to selected international destinations.

Domestic orders are handled by Shipnow, while international orders are shipped via DHL Express.

Available destinations will be displayed according to the country selected in the store.

How much does shipping cost?

Shipping costs are calculated automatically based on the destination and the products included in your order.

The final shipping cost will be displayed before you confirm and pay for your purchase.

How long will my order take to arrive?

Within Argentina, delivery times depend on the shipping service and destination selected at checkout.

For international orders, DHL Express will provide an estimated delivery time during checkout.

Delivery times are estimates and may be affected by customs procedures or other circumstances outside the store's control.

How can I track my order?

Once your order has been shipped, you will receive the information needed to track it.

Domestic orders can be tracked through Shipnow, while international orders can be tracked using the DHL Express tracking number.

What currency are prices displayed in?

For purchases made in Argentina, prices are displayed in Argentine pesos (ARS).

For purchases made from other countries, prices are displayed in the currency available for the selected country.

The final amount and applicable currency will be shown before the purchase is confirmed. The bank, card issuer, or payment provider used by the customer may apply its own exchange rate or additional fees.

Are customs duties and import taxes included?

International shipments may be subject to customs duties, import taxes or other charges established by the destination country.

When these charges are not expressly included at checkout, they are the responsibility of the recipient and may be collected by local authorities or the shipping carrier.

Can I modify my order?

If your order has not yet been shipped, contact us as soon as possible at [email protected], including your order number and the change you would like to make.

We will do our best to make the requested change before the order is prepared and handed over to the shipping carrier.

Can I exchange an order purchased in Argentina?

For domestic purchases, you may contact us within 15 days of purchase to request an exchange, subject to stock availability and applicable conditions.

All shipping costs associated with an exchange are the responsibility of the customer, unless the exchange is required due to an error on our part or because the product was received damaged or defective.

Can I exchange an international order?

Changes to international orders may be requested only before the order has been shipped.

Once the package has been handed over to DHL Express, we are unable to process exchanges for size, design or product through the international shipping service.

If a change can be made before shipment and requires a new shipment or other logistical modification, any additional costs will be the responsibility of the customer, unless the change is required due to an error on our part.

We strongly recommend checking the product, size, design and delivery address carefully before completing your order.

This does not affect any mandatory consumer rights that may apply under applicable law.

What happens if I entered the wrong shipping address?

If the order has not yet been shipped, we will try to correct the information. Once the package has been handed over to the shipping carrier, changes may not be possible or may result in additional costs, which will be the responsibility of the customer.

What should I do if my product arrives damaged or I receive the wrong item?

We will review the case and contact you to provide a solution.

Will limited-edition products be restocked?

Some products are released in limited quantities and may not be produced again once sold out.

If a restock is planned, we will announce it through the store or our official channels.

Are the Oscuro Éxtasis prints limited edition?

Yes. Each design was produced as a limited edition of 25 units, individually hand screen-printed.

Once a design sells out, a restock is not guaranteed.

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