EXCHANGES & RETURNS

Exchanges within Argentina

You may request an exchange within 15 days of purchase, subject to stock availability and applicable conditions.

All shipping costs associated with an exchange are the responsibility of the customer, unless the exchange is required due to an error on our part or because the product was received damaged or defective.

To request an exchange, contact us at [email protected], including your order number and the product you would like to exchange.

International exchanges

Changes to international orders may be requested only before the order has been shipped.

Once the package has been handed over to DHL Express, we are unable to process exchanges for size, design or product through the international shipping service.

If a change can be made before shipment and requires a new shipment or other logistical modification, any additional costs will be the responsibility of the customer, unless the change is required due to an error on our part.

We strongly recommend checking the product, size, design and delivery address carefully before completing your order.

This does not affect any mandatory consumer rights that may apply under applicable law.

Damaged or incorrect products

If you receive a damaged, defective or incorrect product, contact us at [email protected], including your order number and photos of the product and its packaging.

We will review the case and contact you to provide a solution.

Incorrect shipping address

If you entered an incorrect shipping address, contact us as soon as possible.

If the order has not yet been shipped, we will try to correct the information. Once the package has been handed over to the shipping carrier, changes may not be possible or may result in additional costs that will be the responsibility of the customer.